SHIPPING METHODS

*Free standard Singapore local shipping for orders over $150 SGD.

** During sale and holiday periods, delivery may take longer than the estimated timeframes mentioned in checkout. Please enter the billing and shipping address in English to avoid delays with your order. All orders require a signature on delivery and we do not ship to international PO Boxes.

It is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed. For more information on taxes, duties and customs regulations please contact your local customs office directly.

If you have any questions about delivery, take a look at our FAQ below or contact us at studio@esskayarr.sg

FAQ

Do you ship internationally?
Yes. We deliver to US, UK, Australia, Brunei, Malaysia and Singapore. If your country is not listed above, you may contact us at studio@esskayarr.sg to arrange for an order. 
 

Can I enter my address in a language other than English?
We encourage you to enter your shipping address in English. This can avoid delays with your order, and ensures that your order is delivered correctly. 
 

When I log into my account, my order says ‘processing’. What does this mean?
This means we’re busy packaging your order and preparing it for dispatch. 
 

How long does it take to process an order?
Once your order has been placed it may take up to 48 hours for your order to be dispatched. If you place an order on a weekend, your order should be processed the following business day. Please note this can take longer during sale or busy periods.


Do I need to be home to sign for my parcel?
We want to make sure your order gets to you safe and sound, so we’d recommend selecting a business address to make sure someone is available. If you're not home, your parcel will be left in a safe place.
 

If you have any further questions about Singapore delivery please feel to contact us.

EASY RETURNS & EXCHANGES

If you change your mind about a product you've purchased from us, you're welcome to return it for an exchange.

REFUND

     BY POST

1. Carefully package the product up with a copy of the receipt.

2. Complete a Returns Form.

3. Send to:          

Esskayarr Returns

62 Changi Road
#03-02
Singapore 419713

4. We will be arranging a exchange of the product. If the purchased item(s) is/are sold out, we will be refunding you in a form of store credit.